Return Policy

Return Policy

Dear customers, ensure the quality of all its products. However, if they do not meet your requirements, you have the right to waive one or more items from your order within 14 days after you've received it by sending it by courier or mail for your account, together with the accompanying withdrawal form from the purchase of our return address (written form). We kindly ask you to take care of the products while they are with you, and when you return them, to avoid damage or loss during transport. Remember to keep the note from the post office or courier company, as proof that your shipment is sent. Otherwise you run the risk of losing the items before we received them.

Please when returning the item to keep in mind the following things:

  • When returning rejected goods, they must be accompanied by the proof of purchase (invoice receipt) and withdrawal form of purchase (prepared with the consignment), unused, unopened and stored presentation, with preserved original package addressed to our address for correspondence: 1463 Square. "Bulgaria" № 1 NPC (lower body to the Administration building PRONO over Postbank). If you don't possess a withdrawal of purchase, please inform us at in order to send it to you;
  • Reimbursement denied by an item after confirmation by an employee of the company, returned goods that meet the criteria above, it takes the form of the original payment method. If you pay with a debit card, the amount is refundable credit transaction on the same card within 10 working days of receipt of returned goods. When paying by cash or bank transfer, the amount of the returned item is restored by bank transfer to the bank account you have specified.
  • No reimbursement for items returned after the 14th day of receipt, damaged, used items or those with compromised packaging. In these cases, you return the items for your account.
  • The policy of refusal to purchase does not violate the consumer rights of the client in respect of defective / damaged goods.
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